RETURN & EXCHANGE POLICY

Last updated: February 10, 2026

At Overflow Honey Co., we take pride in providing high-quality honey and bee products. Because many of our items are food products, returns are handled on a case-by-case basis.

FOOD PRODUCT POLICY

Due to food safety standards, most edible products are not eligible for return once they have been shipped. This helps ensure the safety and integrity of all products we sell.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the situation and determine a solution.

You must contact us within 7 days of delivery.

HOW RETURNS ARE HANDLED

All return or replacement requests must be reviewed and approved by our team before any item is sent back.

To begin the process, customers must contact us by phone to discuss the issue. We may request photos, order details, or additional information in order to evaluate the situation.

Return shipping instructions will only be provided if a return is approved.

REFUNDS AND REPLACEMENTS

If a refund or replacement is approved, it will be issued at our discretion after review. We reserve the right to:

• offer a replacement
• offer store credit
• issue a refund
• decline the return request if the product has been opened, altered, or used

Shipping charges are non-refundable unless the issue was due to our error.

NON-RETURNABLE ITEMS

The following are generally not eligible for return:

Opened food products
Perishable goods
Items damaged due to improper storage after delivery
Sale or clearance items

CONTACT US

To request assistance, please contact:

Overflow Honey Co.
Phone: 601.260.6499
Email: info@overflowhoney.com